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Chromebook Insurance

  • May 07, 2018 8:38 AM
    Message # 6140817

    If you offer insurance or provide insurance for chromebooks in your district, who do you use and are you happy with the service you are getting?  We used Worth this year and it has been one large headache for us!

  • May 08, 2018 7:36 AM
    Reply # 6142867 on 6140817

    We purchased WorthAve for our 1st set of CB’s. Nothing but headaches here too. It took over 3-4 weeks to get devices back. We have since worked with Dell to offer the accidental damage for 3 years on our Middle school devices and 4 years on our High school devices for very little cost. The devices are repaired by Dell and returned promptly. Often Dell will review the device and find other issues like a battery or wifi that is not up to par and replace it. 


  • May 09, 2018 7:20 AM
    Reply # 6145054 on 6140817


    We refer our families to the RI Interlocal Trust.  Most of us use this organization for insurance purposes.  They have an economical device insurance program for families.  Families purchase insurance and deal directly with the organization, we do not get involved.

    We purchase the 3 year warranty in case there is something wrong with the motherboard, trackpad, etc. and deal with the Dell depot or the technician coming onsite for this.

    If the family does not have insurance and it is accidental, we fix the device and the business office bills the families.  We keep track of who has insurance in Aspen.



  • May 09, 2018 7:35 AM
    Reply # 6145062 on 6140817

    We've used worth ave. They've generally been good except for summer time when they failed to have enough parts of all the repair. They do have somewhat poor customer service. Nice people, horrible process.

    We went with HP's with gorilla glass this year and its been amazing. Our old Acers have a 50% screen breakage rate our HP's 2%. We couldn't function before, now we can catch our breathe

  • May 09, 2018 10:35 AM
    Reply # 6145421 on 6140817

    The RI Interlocal Trust uses Worth so I suspect that it is the parents that are dealing with the associated headaches instead of the school.

  • May 10, 2018 6:10 AM
    Reply # 6146752 on 6140817

    Hi Samira,

    We have not heard any complaints from parents regarding their interactions with the RI Interlocal Trust's device insurance program.  This has been in place since the beginning of 2017-18 school year for grades 6-12.



  • May 10, 2018 8:18 AM
    Reply # 6146883 on 6140817

    Hi All,

    We use Worth Ave and last summer the last of the laptops came in 2 weeks before school stated and they were sent out end of June! I agree Worth Ave is very slow to return laptops and we noticed that screens were not replaced with OEMs. Even the students noticed the difference.

    Secondly, HP's accidental damage was (and may still be) based on either one incident a year or based on value of laptop.( damage cost is subtracted from value until that runs out and then you have to pay difference or the whole repair)

    Hope this helps.


  • April 01, 2019 1:29 PM
    Reply # 7255113 on 6140817

    Good Afternoon,

    In Burrillville, after providing classroom sets of Chromebooks to our students, we're ready to explore our High School students taking them to and from school, with insurance.

    From reading here, I see most (if not all) use Worth Ave Group for insurance.  The comments here about their service is process is mixed, but they also date back nearly a year ago.  Any updated information or reviews?

    In terms of selecting WAG, did your districts "interview" any other insurance providers, or did you just go with WAG?

    Did you decide to give families different coverage/deductible options, or an option not to get insurance at all?  Why or why not?

    Thanks in advance for any information!

    Justin Allen

    Burrillville School Department

  • April 02, 2019 9:58 AM
    Reply # 7256871 on 6140817

    The service from Worth has gotten better.  We chose them because they were affiliated with our Insurance Provider.  Our parents can choose to get their own insurance or not get any insurance at all. We provide the info and link to Worth to make it easy for them to find some insurance if they don't want to do their own legwork.  I looked around at some other options and found that they may use the same repair center and since that was 50% of the problem we continued as we were.

  • April 03, 2019 11:31 AM
    Reply # 7258696 on 6140817
    John Bilotta (Administrator)
    Samira Hakki wrote:

    If you offer insurance or provide insurance for chromebooks in your district, who do you use and are you happy with the service you are getting?  We used Worth this year and it has been one large headache for us!

    If this is a need for member districts, please let us know if it would make sense to convene a working group to come up with specifications for insurance for Chromebook or devices in general that RISTE could organize a consortium bid that might result in lower costs.  Not sure how that would work if folks are purchasing through the Trust but happy to discuss if there is interest...

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